Sample courses and objectives:

Customer Service (This is a huge topic!  We can take it in many directions.)

1.  The role of Customer Service in your success.

2.  Defining internal and external customers.

3.  Understand the power of non-verbal and verbal communication.

4.  How to create win-win interactions.

5.  How to exceed expecations.

6.  Writing effective emails.

7.  Winning basic telephone techniques.

DiSC (Utilizing the DiSC Profile published by Inscape Publishing)

1.    Learn the DiSC theory and how it applies to our communication.

2.    Understand DiSC styles and how they affect us.

3.    Learn how to style shift effectively.

Effective Written Communication

1.  Understand the communication process.

2.  Understand barriers to this process.

3.  Determine the vital information utilizing the five C's of writing.

4.  Learn techniques to make writing easier.

5.  Demonstrate effective writing skills.

Teamwork and Creative Problem Solving

1.  Understand the importance of positive attitudes and how they play a role at work.

2.  Understand the stages a team goes through.

3.  Learn how to set effective goals.

4.  Utilize various creative problem solving techniques.

There are many more topics we can explore such as front-line leadership and train-the-trainer!

All courses are tailored to meet your specific needs.   Call or email me today to see how I can help your business continue to succeed.